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Discussion Starter #1 (Edited)
does anybody here know who/where i can contact someone at Canada Kawai headquarters?

They have done an outstanding job hiding who I am looking for.....

Here is my problem... lol

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/63EC85FA-5929-4C08-B6D5-8D809BF143CB_zpsyhpmtvtj.jpg

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http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/CCE5758F-E305-4AAC-97BB-4BA0D6426D93_zpseyd3gfpm.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/FBEE3813-BA31-4DE2-BBBC-12925DCEBD84_zpspdteqqzq.jpg

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http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/409136C4-D2D0-42F7-9817-88670D1A9607_zps2n9y2e1w.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/818DC6B6-2268-4D3C-A1EA-BEDA1455F0D7_zpsx9dru85i.jpg

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http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/397F10F2-1DA3-44B9-AEB8-FEEB577F0B72_zpst56oy863.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/94244182-4C10-4940-BC46-BD7E8E1A01BF_zpsmh2qeczp.jpg

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http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/04258BB0-7191-4D5E-B848-5E523EE1F3C9_zpszfm6j4lz.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/A1419AF5-48F8-4BCE-B5C1-B450F602B304_zps9qjpymzm.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/4C939432-3E69-4987-83AC-5F4DFF7CA6F0_zpss5olehi9.jpg

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does anybody here know who/where i can contact someone at Canada Kawai headquarters?

They have done an outstanding job hiding who I am looking for.....
Kawai is a different company. Did you have a piano you needed help with? ;)

Bu seriously...this is an easy one and others have already pointed you there....Google! Use a boolean search if you need more specific help, example; Kawasaki + Canada or Kawasaki + Canada + Headquarters, Kawasaki + service + Canada, etc.
 

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Discussion Starter #7
Kawai is a different company. Did you have a piano you needed help with? ;)

Bu seriously...this is an easy one and others have already pointed you there....Google! Use a boolean search if you need more specific help, example; Kawasaki + Canada or Kawasaki + Canada + Headquarters, Kawasaki + service + Canada, etc.
google has nothing on it... give it a try... yea i know their website.... yes i know the address and phone number... but i want the person's name/email or phone number... which the facebook link to Jeff Comello (the name google couldnt provide...) has given me, googled his name and found what i was looking for.
 

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does anybody here know who/where i can contact someone at Canada Kawai headquarters?

They have done an outstanding job hiding who I am looking for.....

Here is my problem... lol

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/63EC85FA-5929-4C08-B6D5-8D809BF143CB_zpsyhpmtvtj.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/9FCB370E-8627-4641-87AA-90F12B9938B3_zpsxz3cv7hl.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/3FDE1F47-80BB-4FF8-9545-5D914045C362_zpsqoqxcdxj.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/CCE5758F-E305-4AAC-97BB-4BA0D6426D93_zpseyd3gfpm.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/FBEE3813-BA31-4DE2-BBBC-12925DCEBD84_zpspdteqqzq.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/22C05479-459D-445C-8EE8-CCAD2568A8B6_zpsd6t2i6bh.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/409136C4-D2D0-42F7-9817-88670D1A9607_zps2n9y2e1w.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/818DC6B6-2268-4D3C-A1EA-BEDA1455F0D7_zpsx9dru85i.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/2F81E2E4-FB62-4A59-9DA4-D9B65BF67648_zpslsozfe3f.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/397F10F2-1DA3-44B9-AEB8-FEEB577F0B72_zpst56oy863.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/94244182-4C10-4940-BC46-BD7E8E1A01BF_zpsmh2qeczp.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/E38DFA03-268C-4FC5-A17D-17A393EB52C6_zps7zcdrxo5.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/04258BB0-7191-4D5E-B848-5E523EE1F3C9_zpszfm6j4lz.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/A1419AF5-48F8-4BCE-B5C1-B450F602B304_zps9qjpymzm.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/4C939432-3E69-4987-83AC-5F4DFF7CA6F0_zpss5olehi9.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/AA7F5E30-BAA8-4B77-BA65-80104FBECEDE_zpspmm79hcp.jpg

http://i1143.photobucket.com/albums/n627/jefferz940/bike stuff/DCA81A15-5CD7-4C1E-9FCA-DF77D53CC5EF_zpsk2bkhsjg.jpg

I don't know the first thing about engines but even I can tell that something that shouldn't have broken, broke. Any luck getting into contact with them? What exactly happened?
 

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Discussion Starter #10
I don't know the first thing about engines but even I can tell that something that shouldn't have broken, broke. Any luck getting into contact with them? What exactly happened?
I have wrote 2 letters to Jeff Comello the District Manager here in Canada, no responses to either of them... the next one I am going to include these pictures and a detailed report from a bike technician who inspected the motor.

What happened is when we were riding back home from Niagara Falls a bearing let go inside the motor/shaft..... and well from there it just ripped everything apart from the inside out since we were traveling at highway speeds...
 

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I have wrote 2 letters to Jeff Comello the District Manager here in Canada, no responses to either of them... the next one I am going to include these pictures and a detailed report from a bike technician who inspected the motor.

What happened is when we were riding back home from Niagara Falls a bearing let go inside the motor/shaft..... and well from there it just ripped everything apart from the inside out since we were traveling at highway speeds...
Holy, making me think about the 300 I bought...

I'm guessing it's all under warranty right?
 

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Discussion Starter #12
Holy, making me think about the 300 I bought...

I'm guessing it's all under warranty right?
nope warranty ended approx 22 days prior to this happening.... the Kawai tech basically looked at the motor saw the damage and was like ya we're not touching this... its out of warranty... and they dont sell/offer replacement motors...

so i asked... well what if this had happened 20-30 days ago while it was under warranty then? his response.... we would rebuild the motor... how in the hell do you rebuild a motor with holes in the case...and every single part busted internally.. i would not accept that as a warranty repair... i would expect a new engine which they dont have... or a new bike.
 

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nope warranty ended approx 22 days prior to this happening.... the Kawai tech basically looked at the motor saw the damage and was like ya we're not touching this... its out of warranty... and they dont sell/offer replacement motors...

so i asked... well what if this had happened 20-30 days ago while it was under warranty then? his response.... we would rebuild the motor... how in the hell do you rebuild a motor with holes in the case...and every single part busted internally.. i would not accept that as a warranty repair... i would expect a new engine which they dont have... or a new bike.

Ohh man... that's sucks..

I hope the dealer atleast helps you out with contacting HQ.
 

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Discussion Starter #15
UPDATE - after 2 letters and some pictures I finally managed to get a response from Jeff Comello, well not Jeff but his team got back to me.

they have now changed their story and opinion of the bike issue after i filed a report on NHTSA about the bike and its possible defect....which could have easily caused some lives to be lost in the highway that night.

Turns out they want my bike back likely so they can investigate the possible cause im assuming and they offered me a "good will" engine replacement parts and labour covered.
 

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UPDATE - after 2 letters and some pictures I finally managed to get a response from Jeff Comello, well not Jeff but his team got back to me.

they have now changed their story and opinion of the bike issue after i filed a report on NHTSA about the bike and its possible defect....which could have easily caused some lives to be lost in the highway that night.

Turns out they want my bike back likely so they can investigate the possible cause im assuming and they offered me a "good will" engine replacement parts and labour covered.
Thanks for the infos; keep us informed with more updates please. :eek:k:
 

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Discussion Starter #17
i did the parts lookup on their website... for the 80 parts that i know are broken for sure (not including parts i didn't see or know about...) the price is $5,326 USD not including taxes and labour rates..... lol

why would they want to spend that kind of time and money to completely build a new motor? it would be cheaper and easier to just give me a brand new bike no? o well just my thoughts... im dropping it off this weekend so we shall see what happens.
 

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another update - dropped the bike off yesterday for the dealership to do a full workup on what parts are needed to rebuild or make me a new motor basically.... they then are going to submit it to Kawai HQ and they will be providing the parts and paying the labour...

funny thing about it.... on my way out from dropping the bike off - another customer had dropped their bike off with the same complaint/issue!!! bearing went inside the motor the owner felt/heard it happen since he was just city driving around, so his motor wasn't a complete write of like mine is....
 
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