Dear Kawasaki Motorcycle Owner:
This notice has been sent to you in accordance with requirem
ents of the National Traffic and Motor Vehicle Safety Act.
The reason for this notice:
Kawasaki Motors Corp., U.S.A. has decided that a defect which
relates to motor vehicle safety exists in 2013 Ninja 300 & 300 AB
S
(EX300AD/ADFA/ADFAL/ADFL, EX300BDFAL) models. On eligible units
, the vehicle may stall under deceleration due to an improper se
tting of
the Electronic Control Unit (ECU). This could create the potential
for a crash, resulting in injury or death. Our records indic
ate that you have
purchased one of these units.
What Kawasaki and your dealer will do:
Your Kawasaki dealer will correct this problem for you at no c
harge. The correction will consist
of replacing the electronic co
ntrol unit. The actual
repair will take up to one hour but may take longer due to sc
heduling at the dealership and the time needed to obtain required
parts.
What you must to do to ensure your safety:
Please call your authorized Kawasaki motorcyc
le dealer to schedule an appointment and take this letter with you at the time of
your appointment.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your
dealer is not able to resolve, please cont
act Kawasaki’s Consumer Services Departme
nt at (866)
802-9381 (toll-free) between 8:00 a.m. and 5:00 p.m. PT Monday through
Friday. Please have your Vehicle Identification Number r
eady when
calling. If your dealer fails or is unable to remedy this defec
t without charge within a reasonable amount of time (60 days aft
er your first attempt
to obtain remedy), you may submit a written complaint to the Ad
ministrator, National Highway Traffic Safety Administration, 120
0 New Jersey
Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehi
cle Safety Hotline at 1(888)
327-4236 (TTY: 1-800-424-9153); or go
to
http://www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the 2013
Ninja 300 & 300 ABS described in this letter. If you no longer have
the vehicle
described in this letter, please help us to update our records at
www.kawasaki.com
by clicking on the “OWNER INFO”
link or by calling Kawasaki
toll free at (866) 802-9381. Federal regulation
requires that any vehicle lessor receiving this recall notice must forward a co
py of this notice to the
lessee within ten days.
Reimbursement:
If you have experienced the failure described above prior to receiv
ing this letter and have paid to have it corrected, you may
be eligible for full or
partial reimbursement for your documented cost of repair(s).
